• FAQ

Yes, I am happy to take photos of any yarn combinations you are considering, to help you in your project planning.  

Simply fill in the form on our Contact Us page with your request.

For best results we always recommend gently hand-washing your finished hand-dyed projects with wool wash or a mild detergent in cool water. 

Gently press out any excess water in a towel and then lay your project out flat to dry in the shade.

Due to the nature of hand dyed yarns every skein will be unique, even when dyed in the same dye lot.  They are a work of art.

We therefore recommend alternating skeins when knitting larger projects or garments, to help to break up any potential pooling and even out any differences in colours between skeins. 

We also recommend purchasing enough skeins for larger projects at the same time to ensure they come from the same dye session, as colour intensity can vary from batch to batch.

Yes, we love receiving custom orders!

If the colourway or skein quantity you would like is not listed on the website, feel free to send me an enquiry. I have plenty of yarn base and would be pleased to dye it for you.

Simply fill in the form on the Contact Us page with details of your requested colourway and yarn base and I will get back to you as soon as possible.

Yes, we will happy cake your yarn at no additional cost, so you can start knitting from your skeins as soon as they arrive.  

Simply add a 'please cake my yarn' note to your order during checkout.

Please check out our Shipping Info page for full details on shipping.

Yes, if I have not already shipped your first order, I will gladly combine your orders and refund any shipping overages.

Please add a note at checkout to your final order requesting the orders be combined.

One of our aims when starting Louie & Lola Yarns was to be as environmentally conscious as possible.

From re-using our dye water to soak our yarns and wash our utensils, to wrapping our yarns in tissue paper rather than cellophane bags and having our skein bands and stationery printed on Envirocare paper stock, which is made from 100% recycled paper.

I am always excited to hear from designers who are interested in using Louie & Lola Yarns in an upcoming design.  If you have an idea for a new design and are interested in using our yarns, please contact me to discuss your design ideas.